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If you are not completely satisfied, for any reason, you may return your order within 30 days for exchange, credit or refund. To ensure that your return is processed accurately and promptly, please first call us at 800-391-1521. A customer service associate will provide you with a Return Merchandise Authorization number to write on the included invoice or packing slip.
- All returns must be made with a Return Merchandise Authorization number.
- All returned items must be sent back to us using the original shipping boxes and packing materials.
- Sales of clearance items are final.
- There are no returns allowed on calendars or cookbooks. - A return authorization number (RA#) is not necessary. However, having a RA# speeds up the processing of your return or exchange.
- Send returns via UPS, FedEx, or First Class mail. KP Creek Gifts is not responsible for lost returned packages.
- Shipping and handling charges will not be applied for an even exchange of the same item. However, shipping
- and handling charges will apply to exchanges for new items.
- If your original order was paid by credit card, a credit will automatically be applied to the same credit card.
- If your order was paid by check, a refund will arrive in 1–2 weeks after processing. Send the item you want
- to return to: KP Creek Gifts, Attn: Returns (include the Return Authorization #) 4600 S Hamilton Road, Groveport, OH 43125.
Please include the returns form that came with your original shipment or list the following information on a separate piece of paper:
- Your name, address, and phone number
- The product information—including item number and description
- The reason for your return
- The requested action you would like us to take