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You can visit most of the pages on KP Creek without ever telling us who you are, as we do not ask users to register or establish an account with us in order to browse our site. We may track the Internet domain address from which people visit us and look at this data for user trends and statistics, but individual site visitors remain anonymous, unless, at some point, you tell us who you are.
However, when you join our e-mail list, save viewed products in an online Wish List, create a KP Creek web account, leave a comment or review, or purchase a product from us online, you agree to tell us something about yourself.
When you join our e-mail list, or use online services such as our Wish List, or KP Creek web account, you are asked for your e-mail address, name and zip code. You may also be asked for a street address and other information. When placing an order on our site, we ask you for contact information like name and shipping address, and payment information like credit card number, expiration date, and customer card identification number. Without providing information like this you will be unable to order products on our site or use certain online services.
We use the personal information that you provide about yourself for a number of internal purposes, such as confirming your order and maintaining a record of your online product purchases. We also use your personal information to provide you with certain benefits and to send you catalogs and information about special promotions. In addition, we may use your personal information to contact you if we have trouble processing your order.
We may share some of your personal information securely and confidentially with third-party service providers as necessary to perform services on behalf KP Creek. We may also make some of your personal information available to other third party marketing partners who may have relevant offers of interest to you.
We may combine the information you give us online or through our catalogs, including personal information about you and your order. We use that combined information to enhance and personalize your online shopping experience with us, to communicate with you both on and offline about our products and events that may be of interest to you.
We do not share the credit card information you provide to us with anyone other than your credit card provider. However, other information about you may be combined with publicly available information, as well as information we receive from reputable companies we have selected to analyze the data we collect.
We do reserve the right to disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, KP Creek, or to others. We may also disclose personal information when we believe the law requires it.
When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.
This policy covers information collected on visitors to the kpcreek.com site through the process of ordering products, joining our e-mail list, submitting product reviews and using our online services.
At KP Creek, we understand your concerns about security and privacy. We protect the sensitive information you give us, such as credit card numbers, by using Secure Sockets Layer (SSL) software, which encrypts the information you share with us. This process makes it statistically much safer to shop with us than to use your card in a restaurant or store. This encryption applies to users viewing our site using up-to-date, modern browsers such as Microsoft Internet Explorer, Firefox, Safari or Chrome.
Like many other online retailers, KP Creek uses a technology called “cookies”. A cookie is a small bit of data that is sent to your browser and stored on your computer’s hard drive that we use to help us retrieve data you may have stored with us.
If you’ve joined our e-mail list, you may unsubscribe from it at any time. Unsubscribe instructions are also included with each KP Creek e-mail. You may call 800-391-1521 or email firstname.lastname@example.org and ask to be removed from the email list.
If you choose to unsubscribe from one of our e-mail Lists, CAN-SPAM legislation stipulates that your address be removed within 10 business days. In most cases, KP Creek will remove your address within 5 business days, and you will receive no further mailings from us.
Please note that should you order from kpcreek.com in the future, you will receive order and shipping confirmations via e-mail.
If you have purchased something from us, or opted-in to receive our promotional catalogs, we will send you a printed catalog through the mail. If you prefer not to receive our catalog, or wish to opt-out of our sharing of your information to our third-party marketing partners, you can cancel at any time by e-mailing us at email@example.com with “Remove from KP Mailing List” as the subject line and your name and address in the body of the message, or you may call 800-391-1521. Your name will be removed from our mailing list within two weeks of your request. Due to the nature of catalog mailing preparation, however, you may receive mailed catalogs up to 90 days after your request.
We take special care to protect the safety and privacy of children. Our site is for general audiences and we do not permit children under the age of 18 to purchase products. If you are under 18 you may purchase from kpcreek.com only with the involvement of a parent or guardian. However, KP Creek does not wish to collect any personal information (or any information at all) from any persons under 13 years old. If you are under 13 years old, you may not use the Website.
If we decide to change our policy in whole or in part, we will inform you by posting a notice on our web site. The new policy will apply to all current and past users of our web site and will replace any prior policies. This policy was last updated in April of 2020.